At Findan Software, we believe in transparent, open communication and an educational approach to the custom software industry. We realize there’s a lot that those on the outside don’t know about our burgeoning field, so we’re on a mission to pull back the curtain and invite folks in. Crucially, we aim to use straightforward and easy-to-understand language so people have a better understanding of how they can use custom software to improve their lives.
In our changing world, we know that custom software can make all the difference as organizations look to stay ahead of their competition. Custom software development has the power to boost efficiency, streamline processes, improve bottom lines and enhance customer experiences. It offers the promise of 21st-century solutions to 21st-century challenges. But how does an organization, non-profit or startup choose the right custom software provider?
Well, that’s the whole point of this article. Join us as we explore the key factors to consider when choosing a custom software development partner. This is our insider’s guide.
Know what you’re looking for
As in romance, it also goes for a custom software provider. In other words, know what you are looking for. Step one is outlining your objectives and the specific problems you aim to solve. Imagine you have a magic wand and can create the piece of custom software you need; what would it do? How would it function, etc.? This will enable you to understand your project requirements clearly so you can effectively communicate your needs and select an organization that is the right fit for you.
Evaluate expertise and experience
While custom software development is innovative and exciting, that doesn’t mean your software partner needs to be brand new (and we should note that not all new firms need to be avoided either — there are some great new firms, but you need to ask them some critical questions).
In an ideal world, you will find a custom software firm with relevant experience and a proven track record of solving problems like the ones you identified in step one. Ask any potential custom software provider about their portfolio, case studies, and client testimonials. We’ve been in business since 2018, and you can see our portfolio/case studies here (where available, testimonials live within the appropriate case studies).
Assess technology stack and methodologies
When analyzing potential custom software partners, look for a firm well-versed in the latest technologies and following industry best practices. Don’t be afraid to ask questions directly of your potential provider. If you’re talking to multiple firms, you can compare and contrast their answers to see who may be the best fit.
It would be best to ask them about their preferred methodology, such as Waterfall or Agile. Learn more about what those terms mean and what our approach is here. A firm willing to be open and transparent with you from the outset will more likely remain communicative as your project progresses and the complex work begins. Effective communication is essential for a successful partnership, regardless of industry or field.
Future-proofing
Our world and the technology and solutions used in it are rapidly changing. While none of us have a crystal ball, aim to choose a custom software partner who understands the concept of future-proofing your solution and is willing to consider your solution’s scalability over time. Your needs will likely evolve, and hopefully, the solution you’re investing in can grow and change with you to some extent. Many firms, Findan Software included, offer ongoing maintenance and support, so be sure to ask about this, too.
Budget
Budget is a vital consideration in any business arrangement, but it should not be the sole determinant in choosing your custom software partner. The goal is to find a provider that offers a healthy balance between quality and cost. A reliable and trustworthy partner should be fine discussing and explaining the project budget to you in detail.
Legal and security considerations
Before signing off on your partnership, carefully review any legal documents, contracts, intellectual property rights, and confidentiality agreements. Security and cybersecurity are also essential considerations. Be sure to ask about the company’s policy for handling your sensitive data.
As with hiring any provider from any field, you must do your homework when choosing the right custom software company for your needs. The key steps involve clearly defining your requirements, assessing experience and expertise, evaluating communication practices and considering the long-term implications of your solution. Considering all these items, you will be on the right track to selecting a provider that will fit your needs. And again, don’t be afraid to ask questions! The best firms invite questions.
At Findan Software, we have a track record of providing quality software solutions to clients of all sizes across a wide range of industries. From startups to multinational enterprises, we’re committed to providing clear and effective communication so we can deliver solutions that truly support our clients’ needs.
If you’re considering hiring a custom software provider, please get in touch. We’d love to learn more about you and your goals. Findan Software is headquartered in Calgary, Alberta, Canada, and serves clients throughout North America.
FAQs
How do I assess the cultural fit between my organization and the custom software development partner?
To assess the cultural fit between your organization and your potential custom software partner, you will first need to begin by clearly understanding your own organizational culture, including your values, mission and work practices. It would help if you also considered your preferred communication, decision-making and project management processes. Once you have this information on your side, you can ask your potential custom software provider the same questions. You can also ask your potential provider for testimonials or opportunities to speak to previous clients who may be willing to vouch for them. In addition, take a look at their portfolio or ask about specific examples of projects that align with your industry and goals.
Can you provide examples of successful projects that specifically address scalability and future-proofing?
We aim to ensure that all of our completed projects have some potential to grow with our clients. We have been able to provide many solutions over the years that have been a part of our clients’ growth and journey to further success. From our portfolio, we’d like to point you toward the Phony Content Video Automation Case Study. In the case study, you will discover how we worked with Phony Content to create a custom web application for their Phony Texts social media empire, where scalability was a key consideration!
What types of ongoing maintenance and support services should I expect from a custom software provider?
When considering this question, it is important to look beyond the initial development phase of the project. A reliable provider should offer a comprehensive post-launch support package tailored to ensure your software solution’s continued functionality, security, and optimization.
This may be in the form of regular updates and patches, bug fixes, technical support, proactive monitoring services, data protection, etc. Also, ask about service-level agreements (SLAs) to establish expectations regarding response times, issue resolution, and overall service quality. A transparent and well-defined SLA ensures that both parties are aligned on the level of support provided.